International Facility Management Association
Tuesday, January 25, 2011 – 6:30 p.m. – 8:30 p.m.
Universal Studios Hollywood at Universal CityWalk
Ask Any Manager:
Ask any manager what his or her most troubling or persistent problems are, and nine times out of ten you’ll hear “people problems”. Dig a little deeper, and invariably they’ll tell you that these problems are related to communication. You’ll probably also hear about how long and hard the manager has tried to fix the problems, unsuccessfully. Communication is the foundation of everything that happens in organizations, and a necessary condition for success. But how many of us really understand what it means to communicate effectively, how to do it, or that true communication goes well beyond the mere transfer of information?
In this session we will explore what it means to communicate truly and effectively.
We’ll look at how to communicate in a way that is clear, powerful and compelling.
Among other topics discussed:
* The two great virtues of communication
* How to make sure you’re hearing what’s being communicated and communicating what’s being heard
* The pitfalls of team/group communications
* How our thinking determines what “is”
* Listening so that you understand what is being said, and why
* A toolkit for proficient communication